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Five Tips to Calm Cranky CustomersDina Beach Lynch 1. Tis the Season Recognize that everyone is frazzled during the holidays- you and your customers. Give everyone, including you, the benefit of the doubt when it comes to ‘bad behaviors’ like being abrupt or rude. Breathe deep and smile. It can work wonders. 2. Let ‘em Rant, Let ‘em Rant, Let ‘em Rant Listen briefly to what your customer has to say, even if he is simply venting about things outside of your control. Your client will appreciate the caring and you just might learn about another customer problem you can solve. Comments like the ones below can help the customer feel acknowledged and smooth the way to resolution. That must be difficult for you. I can see how upset you are. This must be very important Let’s see what we both can do to fix this 3. Making a List and Checkin’ it Twice Ask your customer what is her most important or urgent concern. Then ask some more questions to find options to resolve it. Questions like the ones below get you to the heart of the matter: What happened What would you like to see done Why is that important to you How can you help fix this 4. O’ Make It Right Take the information you’ve gained through your comments and questions and make things right. Go over and above in your efforts and your customer won’t forget it or you. What if you can’t fix it Be honest about it. Sincerely offer what you can provide and explain why more can’t be done. 5. We Wish You a Happy Ending Follow up with your customer to see that he’s satisfied. In the hectic world we live in, people crave a personal touch like a handwritten note or a short email. Such a small gesture can have a lot of impact on customer loyalty. These tips can help you have a happy holiday too!
| | | | RELATED ARTICLES If The Hard To Find Petite Size Is What You Are Looking For Then These Online Clothing Stores Are What You Want We all know the expression: "If the shoe fits wear it." But for petites, the motto is more likely to go something like this: "If the petite size fits, buy it." Meaning clothing petite size has been hard to find in clothing stores and their needs are even more complicated than the ordinary run-of-the-mill sizes. However, more and more clothing companies have come to realize lately that catering to niche clothing demands, whether in terms of sizing or in any other way, can be very lucrative and offer something many women are looking for in petite clothing. Lindsay Lohan to Star in “Herbie the Love Bug” Remake Start your engines! Herbie, that lovable Volkswagen Beetle with a mind of its own, races back to theaters this summer, and this time Lindsay Lohan is going along for the ride.In "Herbie: Fully Loaded," the classic white Bug with a knack for helping couples hook up, veers off into the world of NASCAR racing. Make Your Pores Behave Smooth and soft skin, even tone, rosy glow, pores invisible to the naked eye... Perfect complexion. Isnt that what we hope to see when coming to the mirror Multi Gemstone Rings, Why Wear Rings With Many Gemstones Look around and you will find that gold rings or silver rings with many colored gemstones are very popular. The eariliest jewelry designs for rings with multiple gemstones were mainly an effort to combine sparkling diamonds with larger sized gemstones. The diamonds were included to add accent and glitter to the gemstone. Hang In There Dieters, Help Is At Hand!! I was thinking about diets and such and it occurred to me that dieting is kind of like sports, but one way in which dieting differs from sports competition is that in dieting there seems to be a lack of gradualization in the preparation. 5 Things You Shouldnt Do If Hes Cheating on You This may be the most important article you’ll read about dealing with your husband’s affair.There’s plenty of information available on what to do if your husband is cheating.But very little has been written about the things you shouldn’t do. Women: Are You Selling Yourself Short Pricing for a Healthy Business A few years ago, Vlasic Pickles teamed up with Walmart to sell a gallon of pickles for the unheard of price of $2.97. They sold over 240,000 gallons of pickles a week. Vlasic loved the sales numbers, only to discover that profits were shrinking by 25% or more, since they only made a penny or two of profit on each jar. Vlasic filed for bankruptcy in 2001. Revenge – Serve It Cold! Whether you caught him in bed with the local bimbo, dumped him for being an uncaring twat or hes run off with a woman he met online, youre probably feeling angry, resentful and wanting revenge. The Art Of Make Up!! Like fashion, make-up trends keep changing. But, the basic human desire to apply colors to decorate the face has remained constant. Trends in makeup are actually indicative of the beauty ideals of the times. The Natural Look of today, for instance, reflects the universal swing towards nature and all things natural. For the real art of make-up refer http://www.cosmeticsdiary.com/make-up.htm . 10 Situations where Men and Women Differ So Much! Joke from a Woman to another Woman "Some husbands are living proof that a woman can take a joke!" Choosing A Perfume The choice of fragrances and scents seems to grow wider every day, as manufacturers fight for our attention and try ever harder to distinguish their offerings from the competition. With such a selection to choose from, how does one even begin to know where to start when it comes to buying perfume How to Choose Fine Pearls Pearls are very alluring and hold a quality that both defines elegance and natural beauty.There are more varieties and availability of pearls today than ever before.The “cultured pearl”now rivals with fine diamonds, sapphires, emeralds, and rubies. How To Hire A Disc Jockey For Your Wedding Hiring music entertainment can arguably be the most important booking made for your wedding. Guests remember whether or not they had fun at your wedding. What you pay for is what you get is a good rule of thumb. However, I would like to educate the consumer, future brides and grooms, of how to hire a DJ and things to consider. The following are 9 important factors to consider when hiring a disc jockey BEFORE you sign the contract. Your Mission Field At Work One point many Christian Working Moms who have been interviewed have made is that they are a shining light in their work place.Whether or not you can speak openly about your faith at work, your co-workers are watching. Are they seeing Jesus in you Do they see you handle ethical issues in a different manner than other co-workers Do they see a peace in you amidst all of the stress of the job Do they see your priorities are in order Although, we are to be workers worthy of our hire we are first and foremost followers of Christ. Do your co-workers see you participating in the office gossip or do they see you leaving when those discussions come up Do your co-workers see you building up or tearing down Do they see compassion in you that is often woefully missing in this get ahead world we live in 6 Tips To Maintaining A Healthy Relationship Yesterday was my marriage anniversary and my husband and I were reflecting about the day we got married, and what has kept us together. So, I will like to share with you some of the things that maintain our relationship running. The Essence of Infidelity Infidelity affects 8 out of 10 marriages in this country.This is a shocking statistic!What happens between the time the marriage vows are spoken and that first episode of cheatingIt’s an assumption, of course, but I don’t think that 80% of the people who get married intend to cheat or be part of a love triangle. Claddagh Rings History And Meaning The Irish Claddagh ring is one of the most popular jewels. The ring was traditionally worn in Ireland over 300 years ago. The meaning and significance of this Irish ring has made it popular all over the world. Online Clothing Stores Carrying Jeans For Our Casual Clothing Needs Jeans for women have been fashionable around the world for decades now. Clothing stores throughout the country and around the world have been stocking their isles with different styles, colors and design of jeans for as long as I can remember. Womens clothes, particularly jeans, are always changing with the times. Mrs. Disney Warren Beatty once observed," That if you get married in Hollywood, you should always do it before noon.That way if it doesnt work out, you dont kill your evening."But in 1925 Walt Disney, still getting his feet wet in Tinseltown was not interested in pampered starlets.His eye was on a employee of his named Lillian Bounds, originally from Lewiston, Idaho who worked for him as ink paint girl making fifteen dollars a week.She reminded him of the hard working girls he knew growing up in Missouri.For her part she found him charming, the way he grew a mustache to look older in business meetings, and how he refused to call on her until he could afford a new suit.Since he was more gentile around women than men, she was spared from the temperamental swearing that he did around his animators.Walt later joked," I didnt have enough money to pay her, so I married her instead." 10 Holiday Sober Savers Holidays are loaded with triggers. Memories, family situations, and extra demands for your time are all difficult to manage. While at the same time, living in recovery, especially when your newly sober , has its own assortment of challenges.. |
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