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Business Management InformationBest Practices Plan: Dissemination of a Great IdeaGood news spreads quickly Building Bridges of CommunicationIf you are a consultant to a client, or a salesperson attempting a closer relationship with your customer, here are five techniques that help achieve just that. The Seven Essentials of Business CommunicationThere are seven essential elements to successful business communication: Minimising Conflict With Effective CommunicationLet's look at them... Definition of 'Conflict' Assertive Communication - 6 Tips For Effective UseAssertive communication is the ability to express positive and negative ideas and feelings in an open, honest and direct way. It recognises our rights whilst still respecting the rights of others. It allows us to take responsibility for ourselves and our actions without judging or blaming other people. And it allows us to constructively confront and find a mutually satisfying solution where conflict exists. The Power in Praising PeopleOne of the keys to success is to have successful relationships. We are not islands and we don't get to the top by ourselves. And one of the key ways to grow successful in our relationships is to be "life-giving" people to others. Every person we meet, we either give life to or take life from. You know what I mean. There are people who encourage you and when you are done being with them you feel built up. Then there are others who you feel torn down by. Successful people are people who have mastered the art of building others up. Finding the Right Way to Motivate Your EmployeesFear, Incentives and Growth Managing Workplace ConflictsKinds of Workplace Conflicts Increasing Employee Retention Through Employee EngagementYou?ve seen it happen many times. An organization that provides top wages and benefits loses a great employee to a competitor for no apparent reason. Of course, some employee turnover is to be expected, but if your company is truly engaging your employees, there is no good reason for the unexpected loss of quality staff members. Many companies already know that wages and benefits are important to employees, but compensation alone is not enough to keep the highly skilled, motivated and experienced workforce your business needs to excel. Examining the Relationship Between Employee Satisfaction and Customer SatisfactionResearchers have undertaken numerous studies to look at the connection between customer and employee satisfaction. A majority of these studies were able to uncover a correlation between employee satisfaction, customer satisfaction and profitability. 3 Innovation Keys - Do Your Innovative Efforts Need More Power?Recently, I attended a webinar with nearly 400 other Chief Learning Officers - during one polling period, we were asked what primary driving force pushes organization-wide or individual innovation - the majority agreed that leadership is that force. Can You Sleep While The Wind Blows?Let me repeat a story I heard many years ago that has stuck with me throughout my life. The lessons from this fable are many and have been applied to a variety of areas of my life. It recently popped into my mind again as I was thinking about the needs businesses have today for business continuity planning and disaster recovery contingencies. Three Professional Services Resolutions for 2005With client expectations higher than ever before, and the gradual industry recovery ahead, consulting firms will need to focus more than ever on carefully identifying and serving the right clients. Five Strategies for Profitable Services GrowthIn today?s era of Professional and IT Services competition and consolidation, some small to medium-sized companies are proudly delivering 20%-50% annual growth. Why Management Kills CreativityTen or so years ago, an international consultant, specializing in employee involvement and team development, published a story relating to workplace communication that is heartwarming and damning at the same time.
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