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Business Management Information
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The Four Key Steps In Hiring And Keeping Top People "When you hire the best, the rest is easy!" We have heard this phrase many times, but how do we put this concept into action? We know that hiring the best people is vital to the success of your business, especially for fast growing businesses. And certainly, your customers have high service expectations. So?how do you hire and keep top people? Let's start from the beginning. Benefits of Virtual Assistance A virtual assistant is an individual who provides business services to other professionals. They're considered virtual because they perform their services from a remote location. Communications with their clients take place through telephone, fax, email, and snail mail. As a business owner, you can save time, money, and energy by hiring a virtual assistant. Best of all, you'll have more time to do what you do best ? running a business! Loyalty, Motivation And Work-Life Balance Managers who aren't loyal to their people can't expect loyalty in return. Companies that complain about employee loyalty have usually done nothing to earn loyalty, often routinely lying to employees, demanding sacrifices that are never rewarded, shunting them aside and casting them off in the name of good business. Empowering Others - Giving Them Some Control It's been a pretty good weekend around the place - not done a lot, but I have done what I've wanted to do - and that makes the difference. The How-Tos of Firing Incompetent Employees CATEGORIES OF OFFENSES: Most organizations have two categories of offenses in their policies. One category is for flagrant actions which are cause for immediate termination. Cited as examples of such offenses were theft of company property, gross negligence, and being intoxicated on the job. The second category comprises all other offenses for which some prior notification to the employee is required. In these cases, there is a slow but steady accrual of chronic problems or offenses, no single one enough to cause a termination, but taken together making the decision unavoidable. Allowing Employees Responsibility Merely assigning a task with detailed instructions is not effective delegation. An employee cannot grow without the freedom to make decisions on how the job should be done. Managers must also be aware that only through the conjunction of responsibility and authority can the desired results be achieved. Additionally, a delegate must be held accountable for his or her actions. How To Decrease Profits Without Really Trying Hurting your sales efforts can be accomplished easily with the proper guidance. The following effective yet simple ideas are designed to generate results when implemented into your sales strategy. Examining the Relationship Between Employee Satisfaction and Customer Satisfaction Researchers have undertaken numerous studies to look at the connection between customer and employee satisfaction. A majority of these studies were able to uncover a correlation between employee satisfaction, customer satisfaction and profitability. Your Appraisal System Can Be Better ? Overcome These Nine Serious Failings This article is directed at senior managers. As a senior colleague you have the authority to make tremendous improvements. You can have maximum effect in improving your existing appraisal system or starting one that contributes to profits or other targets. Resistance - How to Handle It Do you ever meet with resistance from other people - I bet you do! It might be a customer, a colleague, a member of your team or even someone in your personal life. Dealing with resistance or objections is one of the biggest challenges faced by business people; so let's consider why we get resistance and how we can handle it. I'm going to talk about customer contacts but the same rules apply whether it's a colleague or even someone in your personal life. Eliminate Performance Anxiety Forever You've had many years of training in your craft as a performer, singer, actor etc. but if you still feel haunted by the ravages of Performance Anxiety your career may be in serious jeopardy. 10 Steps Towards A Stress-Free Introduction Into Management Becoming a manager for the first time can be an unnerving and sometimes stressful experience. In many cases, organisations expect you to immediately jump into the role and begin to perform as if you have been there for years. Also, you may have been promoted "out of the blue" and as such have not taken part in any "succession planning" that would have prepared you for the management role. Project Management - The Traveling Product Manager Various studies ? and common sense ? indicate that involving customers increases the likelihood that your product will meet customer requirements (I hope these studies weren't funded with my tax dollars!) Procrastination and JDI! In a management role procrastination can seriously hold back progress and demotivate individuals and teams who, full of innovation and drive to move forward, get frustrated and confused when action is held up. There are a number of steps that will help the procrastinating manager. Firstly, recognise it is a good and reasonable defence mechanism, which relates to the things which might have occurred in the past. A hurried decision which might have had an unsatisfactory and upsetting result. It is part of your character and maybe just a little too strong a behaviour for those who are around you. It can often be a great asset if you are surrounded by 'gung-ho' types who just go for things - there is value in caution and it is all relative! Secondly. Get Real! Many of the 'Fear' writings, such as 'Feel the Fear and Do it Anyway' by Susan Jeffers and 'How to Stop Worrying and Start Living' by Dale Carnegie, extol the virtues of realistically assessing the potential downsides. Often, asking yourself 'What is the worst that could possibly happen here?', gets you able to see how unlikely your decision is to be life-threatening. So have a think and be realistic - then do it! Third and finally, consider the effects of putting off decisions. How much harm does it do to the organisation, your nearby people and above all you, as decisions lie there at the back of your mind, unmade? The result is most often not the negative outcome that your worst fears suggest, but the subliminal worry that NOT having made the decision, i.e. it is still to be worried over, is often much, much worse when added up than the decision itself! Using Outlook to Count Responses Here's a productivity tip that will save you a lot of time and trouble if you need to collate responses from staff for any reason, especially if you work for an organisation with a lot of staff. Organizational Techniques - Tickler and Chron File One of the biggest problems we encounter in our consulting with businesses, and our students is time management and organizational techniques. This article will concentrate on some good organizational strategies. Two of the best organizational techniques I have found over the years are the Tickler File and the Chron File. This article will concentrate on how to use them everyday in your business. Organizational Structure, Creativity, Innovation Organizational structure can inhibit or foster creativity and innovation. The problem with organizational structure though, is that it is resultant of many factors, including history, organic growth, strategy, operational design, product diversity, logistics, marketing, client base, supplier base and so forth. Therefore, what managers need, are not recipes for complete structural change, but insights into the properties of fostering structures that can be adapted into the existing structure. Dividing The Loot It is when the going gets better, that the going gets tough. This enigmatic sentence bears explanation: when a firm is in dire straits, in the throes of a crisis, or is a loss maker ? conflicts between the shareholders (partners) are rare. When a company is in the start-up phase, conducting research and development and fighting for its continued, profitable survival in the midst of a massive investment cycle ? rarely will internal strife arise and threaten its existence. It is when the company turns a profit, when there is cash in the till ? that, typically, all manner of grievances, complaints and demands arise. The internecine conflicts are especially acute where the ownership is divided equally. It is more accentuated when one of the partners feels that he is contributing more to the business, either because of his unique talents or because of his professional experience, contacts or due to the size of his initial investments (and the other partner does not share his views). Can You Sleep While The Wind Blows? Let me repeat a story I heard many years ago that has stuck with me throughout my life. The lessons from this fable are many and have been applied to a variety of areas of my life. It recently popped into my mind again as I was thinking about the needs businesses have today for business continuity planning and disaster recovery contingencies. How To Hire Superstars Can a person's behavior and values really determine if they will be a future SuperStar for your company? If you knew the formula for hiring SuperStars and could cut your recruiting costs in half, would you start today? This article outlines three simple but critical steps for adding structure to your hiring process and raising your level of success.
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