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Business Management InformationOutsourced Learning: Are You Ready for Learning BPO?As the business world enters a period of hyper-competitiveness, every business process will be subjected to examination and possible restructuring. We have already seen outsourcing and offshoring used to an extent what nobody would have dreamed of a few years ago. McDonald?s is testing the offshoring of its drive-thru process to India. How about, ?Do you want fries with that?? with a New Delhi accent? Building the Trust in Your Employees - 12 Easy TipsIn Stephen Covey's great book, "The Seven Habits of Highly Effective People", he talks about the 'emotional bank account', where you have to build a credit in your relationship with the individuals who you work with (and everyone else as well!). A Leadership Lesson: Two Guys With GunsPERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.com The 5 Obsessions of a Passionate EmployeeA recent report entitled ?How Google Grows?and Grows?and Grows? stated that the 650 people that work at Google are the most passionate bunch of geeks in the high tech industry. Google was also recently called the fastest growing company in history. To mimic their growth and success, passion must be injected into every level of your organization. The quickest and easiest way to do this is to hire passionate people. A Facilitators Guide to Running a Stakeholder Analysis WorkshopThis facilitator?s guide to running a stakeholder analysis workshop is for people whose success depends on getting other people involved with their objectives. Time for Change - Clearing the First Hurdle"Here is Edward Bear, coming downstairs now, bump, bump, bump on the back of his head, behind Christopher Robin. It is, as far as he knows, the only way of coming downstairs, but sometimes he feels that there really is another way, if only he could stop bumping for a moment and think of it." How to Build Your Business and Still Take Time OffWe all know people who are like human dynamos. They seem to make an art form of building their business and still enjoy quality time with friends and family. It isn?t magic, you can do it too. Can A Business Still Be Profitable When People Skills Are Absent?In our current world of rapid and amazing technological advances, many entrepreneurs have managed to dramatically limit the need for staff in highly profitable operations of all kinds. Have You Always Thought That The Best Ideas Come From Research Or Management? Think AgainMany entrepreneurs and chief executive officers are unaware that there are many factors that put ordinary workers at a great advantage over R&D and management when it comes to generating useful improvement ideas and even new products ideas for a corporation. Work Life a Balancing ActAustralians are loosing their laidback, carefree reputation, as we continue to work longer hours, exercise less and neglect our leisure and family time. Lets Flourish and Prosper!Some say that in business as in sex: if it is good, it?s great and if it is bad it?s still pretty good. This does not happen to be true. If business is bad, it can get very bad. There are personnel problems, production expenses, overhead, laws, taxes, fines. Faulty financial decisions, inability to accurately evaluate the situation and quickly resolve problems all lead to an extremely high mortality rate among new business: up to 95% do not survive past their first 12 months. The Myth Of Relationship Selling Revealed At LastThe second you quit being the 'best deal' for your customer, he'll drop you like a hot potato. Regardless of how many lunches you've bought him or birthdays you've remembered. Where Else in Your Business Do You Accept a 60% Failure Rate?I recently surveyed CEOs and Business Leaders of large companies and small, profit and not-for-profit, and I asked just them just one question: 'What is the single biggest factor that you believe will inhibit your sustained profitable growth into the future?? A, perhaps, surprising 37% responded that it was people - the recruitment, motivation and retention of people that was the biggest factor. Enable Continuous Improvement of IT Services through ITILOne of the major benefits, if not THE benefit of process orientated approaches to managing your IT services and infrastructure is that it enables continuous improvement. Problem-Solving Success Tip: Whatever You Do, Do It on PurposeDecision-making shows up throughout the problem-solving process. The decisions may be difficult or unpopular, so it?s very tempting to ignore some of them. Imitating an ostrich, however, is a wimpy way to decide not to change anything?and is quite likely to leave you making awkward explanations later.
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